Job Title: Customer Service Specialist for Pulpboard (Follow-up Specialist)
Number of Positions: Several
Location: Guangzhou, Tianhe District
Education: Bachelor's Degree
Years of Experience: 3-5 years
Job Responsibilities
1. Coordinate with overseas factory clients to understand their genuine needs.
2. Respond to client inquiries, provide quotations, and deliver pre-sales customer service.
3. Track orders, develop delivery plans, and offer comprehensive pre-sales, in-sales, and after-sales support.
4. Monitor market trends, gather industry insights, maintain client communication, and stay updated on upstream/downstream information.
5. Address product-related questions and provide exceptional customer service.
6. Handle customer complaints, resolve issues promptly, and uphold the company’s reputation.
Qualifications
1. Bachelor's degree or above; prior experience in foreign trade raw material customer service/sales support preferred.
2. CET-6 or higher; strong accuracy in written and verbal English; Business English major preferred.
3. Excellent communication skills, service-oriented mindset, and detail-oriented nature.
4. Strong responsibility, stress tolerance, and adaptability to new environments.
5. Quick learner with a willingness to embrace challenges.
We Offer
1. Compensation: Competitive salary + annual bonuses (higher than industry average).
2. Benefits: Social security, housing fund, and legal holidays as per national regulations.
3. Career Growth: Priority for management roles and personalized career development support.
4. Training: Onboarding orientation, regular internal/external training programs.
5. Rewards: Recognitions and incentives for outstanding performance or contributions.
6. Work-Life Balance: Double weekends, paid public holidays (including an extended Spring Festival break of over 10 days), and flexible time arrangements.
7. Company Culture: Collaborative team environment that values teamwork, entrepreneurship, and positivity.
8. Office Facilities: Spacious and comfortable working conditions.
9. Team Building: Regular off-site retreats, barbecues, festivals, birthdays, weddings, and international travel opportunities.
Language Requirement
English
Industry
International Trade/Commodity Trade/Papermaking/Light Industrial Raw Materials